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 Are your services pro-rated?

Billing is calculated from the day you signed up, and for whichever term you decided for. This...

 Can you create a custom plan for me?

For Web Hosting and Reseller Hosting, we do not offer custom plans. For Virtual Private Servers...

 Do you have a Looking Glass?

Below is a compiled list of our current Looking Glasses:NCDC603 - Chicago, Illinois:...

 Do you offer Dedicated IP's?

You can add a dedicated IP to your account through the Client Area, or during checkout.The cost...

 Do you offer backups?

Our backup schedule for Web Hosting & Reseller Hosting is as follows:Hourly Backups to a...

 How long does it take for my account to be setup?

Your services are automatically activated upon completed payment. One exception to this is when...

 How many accounts are put on a server?

This is a question we get quite a lot, and the truth is that there is no firm number!Most...

 How many e-mails can I send per hour?

By default, our services are configured to allow a maximum of 60 e-mails per hour relayed per...

 Is adult content allowed?

We do not permit adult content on our Shared Web Hosting environments.The reason for this is that...

 What OS do you use?

We utilize CloudLinux on all of our Shared Web Hosting environments. Managed Virtual Private...

 What hardware is being used for web hosting?

The standard configuration on our web hosting nodes are as follows:CPU: 2x (DUAL) Xeon X5670 Hex...

 What is Sales Tax?

Sales Tax is a tax charged for customers ordering from a European Country. This is to comply with...

 What is your average responsetime on tickets?

We strive to respond to any and all tickets within one hour of opening. Right now, our average...

 Where are your servers located?

Our Web Hosting, Reseller Hosting, KVM, and Dedicated Servers servers are hosted in the Continuum...

 Why does it cost money to transfer a domain?

A domain transfer will cost money at every domain registrar or web host. The reason for this is...

 Why was my order marked as Fraud?

During the signup process, we have several automated systems that screen orders for any signs of...